NHTSA Complaint #11539496 — 2021 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11539496
Vehicle 2021 KIA SORENTO
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I had reported a momentary loss of power when driving the first time I took my vehicle for an oil change. Dealer said the car was just getting accustomed to my driving habits. I said I was in an intersection and the car lost power for a moment and I was almost rear-ended. It has happened many more times and it seemed as though it usually happened between 25-30 mph. Recently it has become more frequent. It’s happening at all speeds. Yesterday it seemed like it was choking like when you’re out of gas (it had 3/4 tank of gas). Today I was making a turn at a heavily traveled intersection, when rounding the corner vehicle lost power then banged into gear. I’ve never heard it bang like that before. Seems to be getting progressively worse and I’m now concerned for myself and others safety. I work 45 miles from home and depend on this vehicle. This is my 3rd Sorento and have always liked and recommended them. I’m making an appointment for a diagnostic service soon but can’t afford to be without my car. I saw there was a recall for “loss of power” but my VIN isn’t included. Please help.

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