NHTSA Complaint #11539146 — 2015 JEEP CHEROKEE

The contact owns a 2015 Jeep Cherokee. The contact stated while driving 55 MPH and depressing the accelerator pedal, the vehicle made an abnormal clunking sound and failed to respond. The contact veered to the side of the road and parked the vehicle; however, the vehicle rolled backwards. The contact engaged the electronic parking brake and the vehicle responded as needed. There was no warning light illuminated. The vehicle was towed to the residence. The contact contacted an independent mechanic, who informed him that the VIN was included in NHTSA Campaign Number: 20V343000 (Power Train). The dealer was notified of the failure and informed the contact that the recall remedy was a software update, and a repair fee would be charged for additional repairs. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 88,400.