NHTSA Complaint #11538887 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11538887
Vehicle 2013 FORD EXPLORER
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

We have a 2013 Ford Explorer with around 90,000 miles that we bought from my father in law for our 16 year old. He was driving home from a friends when he lost power steering. There are three alerts that came up the first was Service Power steering, in addition to: Service Advance Trac and Terrain Managment System. First I want to note there was no warning, thankfully my son was on a side road and not going down the highway at 55! Second I checked recalls because I thought maybe my father in law missed something and noticed that there were plenty of 2013 vehicles recalled for this reason but only 1/2 of them! I now see the other 1/2 of the 2013 Ford Explorers on this Forum having the same issues. Why isn't Ford doing the right thing and fixing these? This fix is going to cost us more than we want to pay for my 16 year old vehicle especially after just buying it. We thought a 2013 FORD with no rust and some what low mileage would last him through High School. Can you please tell me if FORD is looking into any type of compensation for this? Please review these complaints it's sad to think this many people are having the same issue FORD acknowledged with the other 1/2 of the 2013 FORD Explorers.

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