NHTSA Complaint #11538769 — 2021 FORD EXPEDITION ELECTRICAL SYSTEM

Complaint Details

ODI Number	11538769
Vehicle	2021 FORD EXPEDITION
Component	ELECTRICAL SYSTEM
Date of Incident	April 24, 2023
Date Filed	August 15, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

There is an issue with the auto start/stop where the engine is turned off completely when the vehicle is stopped for any reason. For example, when the car is stopped in a traffic jam it shut off completely which means I have to shift the gear to Park and turn the engine on again . I was advised by Ford dealership that there is not a fix for that. The vehicle is still under warranty and I keep calling the ford customer care center and they keep telling me that the manager on my case will contact and she/he never did.

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