NHTSA Complaint #11538633 — 2018 FORD ESCAPE WHEELS:LUGS/NUTS/BOLTS/STUDS

Complaint Details

ODI Number	11538633
Vehicle	2018 FORD ESCAPE
Component	WHEELS:LUGS/NUTS/BOLTS/STUDS
Date of Incident	August 14, 2023
Date Filed	August 15, 2023
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MT

Consumer Description

The contact owns a 2018 Ford Escape. The contact stated that after taking the vehicle in for service, the contact was made aware that the lug nuts were damaged and needed to be replaced. The vehicle was taken to an independent mechanic, who determined that the lug nuts were damaged due to the manufacturing installation process. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 95,000.

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