NHTSA Complaint #11538544 — 2019 FORD EXPEDITION

SEAT BELTS issue reported to NHTSA

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Complaint Details

ODI Number	11538544
Vehicle	2019 FORD EXPEDITION
Component	SEAT BELTS
Date of Incident	July 25, 2023
Date Filed	August 15, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The vehicle was parked when we heard a loud popping noise. I then saw white powder and smelled a horrible smell. Upon inspection the passenger seat side panel had popped open. It seemed like an airbag had deployed. I had a restraint indicator light on at that point. It was taken to a Ford dealership where they told me it couldn’t have been an airbag it was just a faulty seatbelt sensor. Which by the way there was a recall for that exact thing on the 2020 but, not the 2019 so 750$ later.. they’re going to fix it.

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