NHTSA Complaint #11538292 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11538292
Vehicle	2013 FORD EXPLORER
Component	STEERING
Date of Incident	August 11, 2023
Date Filed	August 14, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

I was pulling out of my driveway and as I started to turn the power assist warning light came on. I was unable to turn the steering wheel. A truck (luckily my neighbor) was heading towards me (the vehicle was still perpendicular to the oncoming truck). I turned the vehicle off and started again and the power assist warning was still on and steering wheel was still unable to move. So we pushed it back in my driveway. Two days later (this happened on Friday) on Monday I took it to the local dealership to check for a recall and they stated my vehicle was not on the list and could not provide any further service.

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