NHTSA Complaint #11538260 — 2018 FORD ESCAPE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11538260
Vehicle 2018 FORD ESCAPE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

After having the 2018 Ford Escape for three weeks, the entire APIM system went down. I was not able to charge anything, use the radio, or the touchscreen for all of the functions in the dash. It goes in and out constantly, often does not turn on at all, the touchscreen lags, the radio takes up to a minute or longer to change a channel once a button is pressed. The only thing that is in tact is the rear camera. The 2016-2017 APIMs have been recalled, and this one should as well. Other than the rear camera and now being able to charge a phone, I cannot use the touchscreen at all and do not use the radio because I cannot see what channel it is on.

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