NHTSA Complaint #11538075 — 2016 FORD EXPLORER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11538075
Vehicle 2016 FORD EXPLORER
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I purchased this car in January of 2021 and in April of 2022 the passenger side front window A pillar trim flew off while driving down the highway. Since then, the same thing has happened to my driver’s side A pillar exterior trim, and just this week (August 2023) the B pillar trim that also held my keyless entry keypad has also flown off while driving down the highway. I’ve joined a “5th Generation Ford explorer” Facebook group, and it seems that this is a VERY common occurrence to many users of this vehicle. I’ve also seen many ford explorers driving around that have the trim pieces missing meaning that either they fly off so often that I am seeing these vehicles during this short time before the owner’s get them replaced, or they flew off and people just didn’t want to fix it because they fly off so often. I’m lucky that all 3 times it happened to me, there weren’t any motorcycles driving behind me that could have gotten seriously injured by these pieces flying off at highway speeds. I really believe something needs to happen to fix this. These seem to be poorly engineered parts if they continually fly off the vehicles, plus ford doesn’t make or sell these parts very cheap so it’s obvious they are just trying to make money while putting lives at risk. I unfortunately do not have specific dates/milage/pictures of my previous incidents, and didn’t think of filling out a report until now when I’m in the middle of replacing my B-Pillar, but I can provide the dates and pictures of the piece off of my B-pillar below. I hope this helps. Please investigate this and really review this issue. I’ve seen previous articles that mention the NHTSA has received reports of these flying off, but the number of reports was only around 160. I’m sure if anyone from the government reached out to the Facebook group mentioned above, along with other ford Facebook/Social Media groups that this would cover like the ford Edge groups, they would easily find that this is a major safety issu

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