NHTSA Complaint #11537824 — 2016 CHEVROLET EQUINOX

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11537824
Vehicle 2016 CHEVROLET EQUINOX
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

I was driving down the interstate at 70+ mph when my windshield wipers suddenly stopped mid swing. They stayed frozen in place and did not fall back down. I have been unable to have the wipers work in any situation since. This occurred during an extremely heavy downpour and my vision was immediately obscured. In the car we’re also my wife and 5-month old child. I was able to turn on my hazards and begin to slow down by releasing the accelerator but I had to drive blindly for about 30-seconds at speed to allow 2 18-wheelers and a car from behind me to pass before I could move over 2 lanes and onto the shoulder. My wife had to help provide assistance from the backseat where she was seated next to our child’s car seat. Her view out of the rear-passenger window was enough of an angle and less obstructed to be able to help. We were forced to wait out the remainder of the rain on a narrow shoulder with 18-wheelers continually plowing past. After the rain passed I could use the shoulder to drive about a mile to the next exit. Unsure at the time what the issue was, we were able to get rain-X and contacted a Jiffy Lube. A brief diagnosis by their mechanics was a faulty wiper transmission since the wiper motor was still operating and making noise but the wipers appear to have disconnected from the motor. They had neither the time nor the parts for repair. I will be taking the car to a GM/Chevy dealership for inspection and repair. There was no prior indication of a problem and has never occurred in the past.

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