NHTSA Complaint #11678031 — 2016 CHEVROLET EQUINOX

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11678031
Vehicle 2016 CHEVROLET EQUINOX
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

Front wipers stop working in the middle of a rain storm while driving down the highway we were unable to see anything(road/cars)out of the window. We had to put on flashers and stick head out of a rolled down window to (which with rain slapping you in the face is not safe either) try and get to a shoulder on the highway safely. My hubby and I were terrified and thought we were going to die or cause harm to others on the highway. After rain slowed down we got home very slowly with hazard light running. Once home I searched the web for problems that could have caused the wipers to suddenly stop. Results were to check fuses and relays (all checked out fine). I read that it could be a bushing on linkage arm that came off. Husband and I took off wipers and the cowl and sure enough linkage arm bushing had popped off of the ball joint. We tried to replace old bushing with a new one and put everything back together as it was taken off. Turned on wipers and it popped right back off. My car is now sitting in the yard unusable because I can not safely (for my family or other families out there) go any where because it is raining/will rain. There were no warnings or messages nothing they just stopped moving. One of the most scariest things in our lives, so glad our kids and grandson was not with us when it happened and that by the grace of God my husband and I made it home safely. This is very dangerous. It is also not uncommon due to information/videos on the internet. Please help correct this dangerous issue. Car is available for inspection any time Thank you

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