NHTSA Complaint #11537823 — 2019 MAZDA CX-5

ENGINE issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11537823
Vehicle 2019 MAZDA CX-5
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CT

Consumer Description

2 weeks ago I noticed an oil leak 2019 cx5 . Riley Mazda of Stamford check and found a cracked on the cylinder head. The cylinder head needs to be replaced cost around $5000. luckily we noticed the leak while car was park. Imagine if the car was on the road. Dangerous things could have happened. Mazda is aware of this situation years ago. A technician Service Bulletin was released by Mazda in 2019/2021 to all dealerships technicians repair guideline and why the cylinder cracks. On the Mazda bulletin it clearly explained a design defect resulting cylinder head cracks. Also Mazda failed to warn cx5 owners about the dangerous situation. On top of everything Mazda refuse to pay the Defect cracked cylinder head that cost around $5000 . I email mazda Numerous times and decline any goodwill repair . Reason is out of warranty. Most Cylinder heads past 200,000 mile mark. Not unless your engine overheats but it not. Mazda should reimburse us owner who paid the repair cost

Related Complaints for the 2019 MAZDA CX-5

Other ENGINE Complaints

#11718171 The vehicle's cylinder head has developed a structural crack at on the casting, a known manufacturing defect identifi...
#11709993 The vehicle has suffered a crack of the Cylinder Head Assembly which leads to engine oil leaking onto hot exhaust and...
#11709228 I am being told there is a crack in the cylinder head that is a known issue for these vehicles. I have done some rese...
#11706157 1. What component failed, and is it available for inspection? Component: The Engine Cylinder Head. The Failure: The...
#11706210 Drove 39 miles, around ~55 minutes. Parked the car, realized that I parked a little too far from the spot, car just s...

Recent Complaints for the 2019 MAZDA CX-5

#11718237 ELECTRICAL SYSTEM The touchscreen digitizer on the Mazda Connect infotainment system has developed a known defect causing constant phan...
#11718171 POWER TRAIN The vehicle's cylinder head has developed a structural crack at on the casting, a known manufacturing defect identifi...
#11717544 POWER TRAIN Oil is leaking from the front timing chain cover and the vehicle is available for inspection upon request. The issu...
#11717544 UNKNOWN OR OTHER Oil is leaking from the front timing chain cover and the vehicle is available for inspection upon request. The issu...
#11708533 ELECTRICAL SYSTEM The vehicle is experiencing a “ghost touch” malfunction within the infotainment system, wherein the touchscreen regis...
Check any vehicle history by VIN - Free vehicle history report