NHTSA Complaint #11536968 — 2017 KIA SOUL

The contact owns a 2017 Kia Soul. The contact stated while driving 60-65 MPH, the vehicle started pulling to the right. There was no warning light illuminated. The contact stated that she allowed the vehicle to pull to right lane as there was no traffic, and the vehicle struck the guard rail. The vehicle then stopped and made an abnormal banging sound. The vehicle was towed to a local Pep Boys, where it was diagnosed that there was a hole in the engine. The vehicle was then towed to an unknown dealer, where it was determined that the engine needed to be replaced. The dealer informed the contact that the vehicle was out of warranty and would be repaired out-of-pocket. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer was not notified of the failure. The failure mileage was 113,845.