NHTSA Complaint #11536848 — 2020 FORD EXPLORER ENGINE

Complaint Details

ODI Number	11536848
Vehicle	2020 FORD EXPLORER
Component	ENGINE
Date of Incident	April 11, 2022
Date Filed	August 7, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

The component that has failed is on the exhaust listed as the flexible exhaust pipe assemble part N1MZ5G203A. The part has no visual damage but consistently rattles while idle. The vehicle has been well taken care of but the part appears to be defective. This appears to be the same issue as NHTSA Technical Bulletin 20-2282. There are no safety concerns at this point. The vehicle has been inspected by Capital Ford in Charlotte North Carolina. There has been a Ford customer experience associate assigned to the case who has reviewed the dealerships diagnostic of the issue. Ford has offered to pay for the part but not the labor required to install the part. There were no warning signs/lamps/indicators notifying of the underlying issue.

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