NHTSA Complaint #11536789 — 2017 NISSAN ROGUE

The car siezes and stops instantly with a MALFUNCTION that is sensing something that is not present. It has happened over 6 times, within 2 weeks. It has been reported to Twin City Nissan (409)727-2779 three times. Nissan serviced a recall by “reprogramming” on 8-2-2023. The incident has continued to occur. 8-3-2023 a Nissan technician was riding in the car when the MALFUNCTION siezed the car to a stop again. No code was detected on their computer monitoring system at that time. The dealership said they could no longer assist with repairing the defect because they can not even determine what is causing it. It was suggested by the technician that I manually disarm the Emergency Brake System every time I start the car. Service manager told me there was nothing else to be done and wished me “good luck”. I have requested the service information for the follow-up on 8-3-2023. The dealership states the information has not been entered by the Service Manager nor the technician who performed the computer analysis.