NHTSA Complaint #11536170 — 2016 TOYOTA COROLLA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11536170
Vehicle 2016 TOYOTA COROLLA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

Toyota has installed several parts on my 2016 corolla that were previous years' parts. In previous complaints, the tires (under 11,000 miles) started to dry rot. When filing the warranty repair, the dealerships and Toyota tried to claim that it was normal. After deep investigation, it was found that the tires were actually over a YEAR older than the release of the vehicle. The tire warranty started when they were sold to Toyota, not when the car was purchased. They did the same thing on Air intake components for the Air filter system for the car. This is the 3rd issue. Since I purchased the lease in 2016. The car constantly had a check engine light. Typically, it was suggested it was a "gas cap pressure check failure". But at all of the routine inspections and services. Dealerships never did anything but clear the code and keep going. I recently went back in to do a "smoke check" as I was getting tired of the code constantly pulling the check engine light. Now, supposedly, it's the Charcol canister. Ironically enough, Toyota had a recall on those items in 2015. I'm suspecting that this part if from that recall part, as it's been an issue (within service notes) to be checked since 2016 and was never suggested or further deep dive into the issue was never done. Now that the warranty is over, I'm supposed to pay another $800+ for the service parts and labor. Which Toyota should be liable for, as I KEPT taking the care to the dealership for warranty service, yet these checks were never done. When the service is underway, I would suggest sending this part to the NHTSA to investigate the old recalled parts are in fact being installed on newer vehicles. As this would be the 3rd item that was from other older models that mysteriously appeared on my 2016 model corolla.

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