NHTSA Complaint #11702599 — 2016 TOYOTA COROLLA

My 2016 Toyota Corolla suddenly showed a Check Engine light, and the dealer diagnosed a CVT transmission failure with code P2757. This code is linked directly to Toyota’s own TSB T-SB-0150-16 for torque converter clutch/valve-body failure. The dealer confirmed the issue and quoted me $11K to fix it. This is frightening because a failing transmission can slip, hesitate, or lose power at any moment, which puts me and others at risk. There were no early warning signs, just the sudden light. I brought it in immediately, and the problem was fully reproduced and documented by Toyota. My car is available for inspection whenever needed. Toyota corporate reviewed my case but offered very little help since my vehicle is just outside the 7-year timeframe for CA. I bought the extended warranty when the car was brand new. I have done every single service at Toyota, always on time, and my car has never been in an accident. I’ve taken care of it exactly the way Toyota told me to. This is not normal wear. This is a documented defect that puts drivers at risk and places an enormous financial burden on owners who did everything right. I’m filing this complaint because people deserve protection, accountability, and fairness, especially when a safety-related failure happens in a well-maintained vehicle. I’m only [XXX] , and I expected to own many more Toyotas throughout my life. My whole family drives Toyotas. I grew up believing this brand meant safety, reliability, and loyalty in both directions. I honestly wanted to be a Toyota driver for life. But facing an $11K repair for a known issue that Toyota already acknowledged in a TSB—without meaningful support—has broken my trust in a way I never expected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)