NHTSA Complaint #11536120 — 2018 FORD EDGE

We were sent a recall notice from Ford (Program 22N12-Flexplate) in September 2022. Our vehicle was in the service department for an engine replacement in August of 2022. I asked my local dealer to make repair before I left for a trip from Lewisville, TX to Athens, Ga for our granddaughter's graduation. They would not because the FLEXPLATE must be broken. On our return trip home, we pulled into our hotel in Laurel, Ms. There was loud noise from the engine compartment. Went to the local dealer and he said come back in the morning and they would check it out. They found the flexplate broken and the dealer said the vehicle was unsafe to drive. Thank God it broke in town rather than on the lonely interstate at night. We believe this program should be completed immediately before you are left alone on the side of the interstate. In addition, we incurred extra expenses that Ford is not reimbursing us.