NHTSA Complaint #11536118 — 2009 HONDA CR-V

The contact owns a 2009 Honda CR-V. The contact stated that the fuel tank guard had separated. The contact stated upon inspecting the subframe, he noticed that the frame was severely corroded. The vehicle was taken to an independent mechanic, where it was diagnosed that the subframe needed to be replaced. The contact later received notification of NHTSA Campaign Number: 23V228000 (Structure) and the vehicle was taken to the dealer for the recall repair. The contact stated upon picking up the vehicle from the dealer, he noticed that the dealer had only installed a support brace as per the manufacturer's instructions and to repair the subframe as needed. The contact stated that the dealer advised that the subframe was severely corroded, however, the dealer stated that they had completed the recall repair as per the manufacturer's instructions. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but had not provided any assistance. The vehicle was not repaired. The failure mileage was approximately 187,000. Parts distribution disconnect.