NHTSA Complaint #11535619 — 2012 LINCOLN MKZ HYBRID

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11535619
Vehicle	2012 LINCOLN MKZ HYBRID
Component	STEERING
Date of Incident	May 31, 2023
Date Filed	July 31, 2023
Mileage	100,288 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated while starting the vehicle the steering wheel was firm. The "power steering assist fault" and "service advance trac" messages were displayed. The contact turned off and restarted the vehicle and the steering operated normally. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the recall for the failure had expired and provided no additional assistance. The failure mileage was 100,288.

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