NHTSA Complaint #11533539 — 2012 LINCOLN MKZ HYBRID

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11533539
Vehicle 2012 LINCOLN MKZ HYBRID
Component STEERING
Date of Incident
Date Filed
Mileage 100,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated while driving approximately 20 MPH, there was a beeping sound heard and the "Steering Assist" and "Service Track" warning lights illuminated. The contact stated slightly corrected the steering wheel and became aware that the vehicle had lost power steering functionality. The contact was able to pull off the roadway and shifted the vehicle into park(P) and turned off the vehicle. The vehicle was restarted however, the power steering functionality was still inoperable. The contact drove the vehicle to the residence. The vehicle had not been diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

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