NHTSA Complaint #11228689 — 2012 LINCOLN MKZ HYBRID

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11228689
Vehicle	2012 LINCOLN MKZ HYBRID
Component	SERVICE BRAKES
Date of Incident	April 15, 2019
Date Filed	July 1, 2019
Mileage	92,537 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

STARTED VEHICLE IN PARKING LOT. BRAKE LIGHT, ABS, TRACTION CONTROL LIGHTS ALL ON. BACKED OUT OF PARKING SPOT. THOUGHT I COULD GET IT HOME. PULLED OUT ONTO CITY STREET. TOTAL BRAKE FAILURE; PEDAL WENT ALL THE WAY DOWN. DID NOT REMEMBER TO USE EMERGENCY BRAKE TO STOP, BUT PUT INTO PARK TO GET VEHICLE TO STOP. MANAGED TO PULL INTO ANOTHER PARKING LOT, CONTINUING TO PUT INTO PARK TO STOP. CALLED AAA AND HAD TOWED. DEALER INVOICE STATES, "VERIFIED CUST CONCERN. EXPERIENCED NO POWER BRAKE ASSIST ON VEHICLE. R&I THE ABS CONTROL MODULE FOR INTERNAL FAULT...."

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