NHTSA Complaint #11535267 — 2016 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11535267
Vehicle	2016 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	July 14, 2023
Date Filed	July 29, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

The PTU has failed and needs to be replaced. There were no indicators of it failing, and had it gone out completely while driving it could have caused a serious crash. Dealership has evaluated it, and stated there is no recall and the part needs to be replaced for a cost of over $3,300. There is a national backorder on the part as other vehicle owners are facing the same problem. There were 2 recalls in relation to the PTU in similar models of this vehicle, but they did not address all cars made during that time frame, and the latest safety recall was a software patch and didn't actually replace the faulty part.

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