NHTSA Complaint #11535065 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the electrical system was behaving erratically. The vehicle was repaired, but the failure reoccurred with the keyless entry failing to lock or unlock the vehicle and the vehicle failing to recognize the key fob. Additionally, the infotainment system was inadvertently changing the radio station and the lights were turning on and off independently. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic control module. The contact was informed that the module needed to be reset. The vehicle was repaired; however, the failure became a recurring failure. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 20.