NHTSA Complaint #11534702 — 2016 DODGE GRAND CARAVAN

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11534702
Vehicle	2016 DODGE GRAND CARAVAN
Component	UNKNOWN OR OTHER
Date of Incident	July 25, 2023
Date Filed	July 26, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

BOTH SLIDING DOORS ARE LOCKED AND CAN'T BE OPENED MANUALLY OR AUTOMATICALLY OUR KIDS AND PASSENGERS CAN'T EXIT SAFELY IN THE EVENT OF AN ACCIDENT OR FIRE. THE ISSUE HAS BEEN CONFIRMED AND WARRANTY EXTENTED-DEALER CHARGED $155 AND TOLD US THAT THE DOOR BEING LOCKED AND NOT BEING ABLE TO OPEN IS NOT THE ISSUE BUT THE LATCH IS DEFECTIVE. (WE DON'T BELIEVE THIS TO BE TRUE) THIS ISSUE HAS BEEN CONFIRMED BY MANUFACTURER AND WE RECIEVED A LETTER DIRECTING US TO TAKE THE CAR IN FOR REPAIRS FOR THESE ISSUES. THE POWER LOCK ACTUATOR MADE A CLICKING/BUZZING SOUND AS DESCRIBED IN THE LETTER FROM FCA US LLC BEFORE GOING BAD. WE ARE TRYING OUR BEST TO RESOLVE THIS ISSUE BECAUSE WE HAVE THREE KIDS THAT ARE DAILY PASSENGERS.

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