NHTSA Complaint #11534388 — 2019 MAZDA CX-5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11534388
Vehicle	2019 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	January 1, 2021
Date Filed	July 25, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	HI

Consumer Description

The touchscreen randomly turns off, has “ghosting” where the touchscreen will do things on its own. Doing research I found this is a known issue with Mazda touchscreens and had a recall for 2013-2016 models. 2017+ models experience the same issues. This seems like a safety issue as many of the safety options and toggles are within the infotainment center.

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