NHTSA Complaint #11534279 — 2018 RAM 2500

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11534279
Vehicle 2018 RAM 2500
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

ABS light turned on on the dash. Next a warning that the park sense, ABS, four wheel drive, and Cruise were disabled. Had Diagnostics run and found that the vehicle ABS is logging C0020-01 and C0020-16. Case number S2005000004 from STAR showing this to be a known issue. Contacted every dealership within 100 mile range and the needed part of an ABS HCU is unavailable until at least February 2024. Contacted Stellantis Customer care and they will not assist unless the vehicle receives an official diagnostic from a dealership that will cost me at least $150 and they will not assist with replacing the part or even supplying the part so there was no gain from having the diagnostic officially done at a RAM dealership. Well known issue per every dealership and many online forums. No assistance from RAM/Stellantis at all.

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