NHTSA Complaint #11534230 — 2020 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11534230
Vehicle	2020 SUBARU OUTBACK
Component	VISIBILITY/WIPER
Date of Incident	July 24, 2023
Date Filed	July 24, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The windshield in my 2020 Subaru Outback has cracked spontaneously twice. I had 75K Bumper to Bumper Warranty, which the dealer would not honor the first time the window broke. He said that it was warranted for repair, not replacement. I argued until he gave me a 50% discount. My windshield broke again today. I had just pulled out onto the street and was traveling about 10MPH. No rocks or stone touched the windshield. The sound of the crack startled me. I thought that there had to be an issue. Consequently as I looked online, I have discovered this is a design flaw or something as the problem is widespread. Two cracks in year is not right and it is expensive.

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