NHTSA Complaint #11533684 — 2013 RAM 1500

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11533684
Vehicle	2013 RAM 1500
Component	SERVICE BRAKES
Date of Incident	April 6, 2023
Date Filed	July 21, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

Dealer confirmed faulty ABS unit module part #68210719AB on my 2013 Ram 1500 Big Horn. No antilock brake capability, no trailer brakes, no traction control and 4 dashboard warning lights on. Dealer went to order parts in April and FCA says it's on engineering hold until march 2024 at the earliest. I told FCA Ram Customer Care on multiple occasions that the truck in not useable and is a safety hazard. I contacted FCA in June and they wouldn't give me a case number and basically said it is what it is. Dealer can't do anything and has tried everything to find the part. I saw there was a class action lawsuit filed and multiple complaints about this very same issue, most notably with 2017-18 Ram 1500's but mine is a 2013 with same issues and same part #. I can't be expected to not have a vehicle for 11 months at best. Ram Customer care has not been helpful at all.

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