NHTSA Complaint #11691383 — 2013 RAM 1500

My truck has an open N37 recall which affects the electronic stability control and causes the esc light, service abs system light and brake light symbols to illuminate, my local dealership has attempted to perform this safety recall however they have indicated they attempted to flash the software to the module but were unable to do so due to the defective/non communicating abs module. This is a crucial issue as the n37 recall rectifies issues with the Electonic Stability Control on my truck which may inadvertently illuminate the esc warning light and disable the ESC system as a result, loss of the ESC function could adversely affect the vehicles handling characteristics and cause a crash without warning. I have reached out to Ram customer care, but they are refusing to replace the defective module in order to cover the n37 recall indicating it's an out-of-pocket expense which is unreasonable. The n37 recall explicitly states the recall will cover parts and labor, the module isn't able to be flashed as the dealer's diagnostic machine isn't communicating with it, which is a hardware issue. Ram is refusing to comply and replace the abs module in order to rectify the safety recall.