NHTSA Complaint #11533567 — 2016 RAM 1500

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11533567
Vehicle 2016 RAM 1500
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

Hello, On March the 31st, 2023 my husband 2016 Dodge 1500 ECO Diesel Truck serial number 1C6RR7KM5GS326355 stopped working while on a fishing trip returning to Tucson, Arizona . The truck was towed to Globe , Arizona still at auto shop since March 31,2023 , he left it for them to fix thinking he would get his truck in about a week or so. Unfortunately, he was contacted by the dealer Horne Dodge Chrysler Jeep Nissan, Globe , Arizona and found out that it was a recall on a high pressure fuel pump , which to this date July 20.2023 they have not been able to repair. The dealer explained the part is not available and neither are any replacement parts to fix the vehicle fuel pump with an unknown date of service to get the truck back up an running. First of all you need to understand this was my transportation back and forth to work and I had no choice but to go out and purchase another vehicle which put be in a bind financially as I am making to truck payments. I have been a fan of diesel of dodge diesel trucks and found another dodge truck which was a 2023 RAM 1500 VIN 1C6SRFFM2PN550123 , at Bill Luke Dodge in Phoenix, AZ in mid- April as I needed a vehicle to transport to work and Horne Dodge had no resloution to get the current vehicle fixed. Then a few weeks after purchasing a 2023 Dodge I received a recall notice once again for my new truck I just bought. This is so upseting to me as now I am hoping this truck doesn't quit working on me as still have another truck sitting at the dealer to get repaired from the same recall. My request is resititution for all my payments from VIN# 1C6RR7KM5GS326355 made from March - current date this is resolved and or go ahead and buy the truck back at FMV,or what you would call a " buy back" then you can resale when you figure out and get it fixed. I have called numerous time and your recall customer service have provided me with nothing and gave me various numbers to keep calling. I was told to send in reciepts once resol

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