NHTSA Complaint #11714491 — 2016 RAM 1500

I recently purchased this 2016 RAM 1500 from a family member. I was driving at highway speeds between 60-80 MPH in heavy rush hour traffic. The vehicle suddenly lost power & died at highway speeds. I was in the middle lane & almost crashed to the vehicle to my left & from behind as I intended to swerve to the median. Upon calling the dodge dealer from the side of the road, they confirmed that they had no available appointments to diagnose the issue for days, I had no control of the situation as i was stranded on the side of the road and needed to get the vehicle fixed, upon tow the the nearest diesel repair shop, it was diagnosed as a high pressure fuel pump and fixed at and out of pocket cost of $792.13. I was not aware this vehicle had an open recall (z46) as i just purchased it. Upon calling the dealer they informed the truck had a open recall, suggested I contact Mopar for reimbursement per there guidance. They directed me to the website. The claim was denied due to the fact that the work was not done at a certified RAM shop. I explained the circumstances to the case manager via email correspondence as this is the ONLY way they contact you to no outcome and a denial. . I was finally able to get an appointment with ram where the recall was fully addressed on there side. Mopar still refuses to cover the out of pocket expense even after I took it the dealership to get the recall done the way they requested it to be done.