NHTSA Complaint #11533554 — 2023 SUBARU SOLTERRA

Subject: Safety Concerns with Subaru Solterra - Urgent Attention Required I hope this message finds you well. I am writing to express my serious concerns regarding the safety issues I am experiencing with my newly purchased Subaru Solterra 2023 Touring. Despite my enthusiasm for the vehicle, the problems outlined below have caused me considerable distress and are posing significant risks to both myself and my beloved pet. Safety Issue 1: Bluetooth Connectivity and Remote Climate Control The Bluetooth connectivity features in the vehicle, including driver detection, load profile, locking/unlocking, and remote climate control, are currently non-functional. The dealership has acknowledged this issue but has been unable to provide an estimated timeframe for a fix. This problem alone presents multiple safety concerns: 1.1. Risk to My Pet's Safety: I frequently leave my pet in the car during extreme weather conditions to ensure their safety. The inability to operate the remote climate control due to the connectivity issue can lead to a life-threatening situation for my pet, as the car automatically shuts off after 20 minutes. 1.2. Inability to Lock the Car: Additionally, the inability to lock the car from the app exacerbates the safety risks, as it compromises the security of both my pet and the vehicle's contents when I am away. Safety Issue 2: Discrepancy in Mileage Reporting The mileage displayed on the Subaru Connect App and the car itself shows a significant discrepancy. While the app indicates a range of 240 miles on a full charge, the car's display only shows 179 miles. This disparity is not only disconcerting but also raises serious safety concerns: 2.1. Uncertain Range Reliability: As an electric vehicle owner, knowing the accurate range is crucial for planning my journeys. The discrepancy between the app and the car's display leaves me unsure of the actual remaining range, potentially leading to battery depletion and a complete shutdown while operating.