NHTSA Complaint #11533553 — 2020 FORD ESCAPE

In February 2023, we noticed a popping/ snapping sound coming from the driver's door and it would not stay open on its own. Over the next couple weeks the power window began having trouble staying up and then it simply would not stay up at all. In March I took it to the dealership it was purchased from and had it looked it. After a couple hours I was told that the spot welds had failed and that the only way to fix it was to replace the entire door at my expense (approx $2k). The gentleman in charge told me it was not the first he had seen with this issue and if I got it repaired anywhere to keep my receipt for any issues recalls. The only solution I had was to have my husband get the window into place and disconnect the electrical to the window buttons. I have also had to deal with many bruises on my legs due to the door randomly closing on me while getting in and out. I'm disabled and this is a major problem for me. I have personally inspected the door and there are three holes next to the interior door panel that I believe are the location of some of the broken welds.