NHTSA Complaint #11533501 — 2017 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11533501
Vehicle	2017 TESLA MODEL S
Component	UNKNOWN OR OTHER
Date of Incident	July 10, 2023
Date Filed	July 20, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	HI

Consumer Description

1. Component; Tesla tried to push version 2022.8.10.12 (currently am on version 2022.8.10.8) This caused MCU 2.5 to no longer communicate with the Instrument cluster screen. 2. Saftey; a. Instrument cluster doesn't indicate whether vehicle is in Drive or Reverse mode. 3. & 4. On 7/19/23 Tesla Tech confirmed issue and duplicated issue. 5. Issue commenced shortly before 7/15/23 when the software update was pushed by OTA from Tesla. The warning lights on the Instrument cluster have been photographed and provided to Tesla prior to the tech scheduled appointment 7/19/23. Auto was working fine before the sw update, now Tesla wants $2,800 for me to update the hardware.(first quoted $1500 then see chat incresing pricing. Yesterday when driving car on freeway at 55 mph, the IC showed only going 8mph no matter what speed I was going.

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