NHTSA Complaint #11533343 — 2014 HYUNDAI EQUUS

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11533343
Vehicle 2014 HYUNDAI EQUUS
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I was driving my 2014 Hyundia Equus on the interstate going 65 mph when my from suspension collapsed. The air ride suspension failed as I was driving. The car became unstable as my safety and the safety of those around me could have been catstrophic. By the Grace of God, I was unharmed and able to get off the road without harming anyone in the process. The turning Ratius was cut to 1/4 of its full capabilities as the entire front of the car has collapsed completely where the tire is rubbing against the top of the wheel well. Hyundia's solution is for me to convert me entire suspension to a third-party coil kit as they no longer make the airbag components to fix my problem. They also want to charge $6,000 for the process. Imagine not being able to find a key safety component for a 9-year-old car forcing the owner to pay $6,000 for a complete conversion that isn't even supported by Hyundia?! They literally took ZERO responsibility for their lack of sound engineering. Another alarming fact is no warning lights or messages appeared before or after, it's like the car didn't even register the problem.

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