NHTSA Complaint #11533277 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated that while opening the driver’s side door, there was an abnormal popping sound and the door failed to open. Additionally, the window failed to roll down as designed. The contact had to use the other doors to enter the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the bracket had separated from the door. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Action Number: PE23013 (Structure). The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.