NHTSA Complaint #11532693 — 2016 FORD EDGE

This happened in late June when I started my car it had white smoke coming out of the exhaust which cleared and no warning light on. I drove it to work and back and we checked coolant, and it was low so added and the next time I drove it, the check engine light went on! I called the Ford Dealership near me which is about an hour away and made an appointment to take on July 14th. The diagnosis was coolant leaking into my second cylinder and the block where head sits is worn down. I need a new long block, engine! $6000 was the quote!!!! My car is a 2016 Ford Edge with 75725 miles on it! I called Ford Customer Service and this car is not eligible for Financial Assistance and I have not heard from the Corporate Office! I have seen complaints of exactly the same thing and some people are getting Ford to help with the bill and not sure how they decipher what vehicle does or does not qualify! I am working on this issue and will not settle for nothing! I have never experienced anything like this, this is terrible! Who can afford this at this time in our lives and why???? It is a Ford issue not the consumer!!!! They have known about this for quite some time and the block on my car being worn is a manufacturing defect, it happened in the casting of the block, that car should have never left the plant with the correct inspection, where were the inspectors on this?? Ford used to give their dealerships a budget to help out issues like this for their customers but that has ended so nothing the dealership can do but fix your car and you pay the bill and good luck after that! As a Ford customer I have been taken advantage of, my safety was put in jeopardy and there is no loyalty at all to the customer!!! Not good for them! This car should have a recall on it and they should foot my bill and every other person who has experienced this and there are a lot of us!!!!! Ford should take responsibility for their poor actions!