NHTSA Complaint #11532626 — 2022 HONDA PILOT

I brought my Honda Pilot 2022 AWD on September 2022 with Captial Expressway Honda, San Jose. Since then, my Honda Pilot went dead twice in less than a year. The first time was in December 2022; I had Geico jump my battery. The second time was in June 2023; my Honda Pilot went completely dead with all the error codes. The incident started on June 25, 2023; I was on vacation for 3 weeks and returned with a dead car. The lack of customer service and the unprofessional Yvonne Liao at Capital Honda blamed me for not driving enough. She stated that the Honda Pilot must drive more because the computerized system drains the battery. Instead of admitting manufacture defect and recall, Yvonne blamed the customer for not driving enough and started arguing with me.