NHTSA Complaint #11686236 — 2022 HONDA PILOT

The contact owns a 2022 Honda Pilot. The contact stated that while driving at an undisclosed speed, the instrument cluster failed to function as intended. The contact stated that the instrument cluster displayed a black screen, and no safety features were displayed. The contact stated that the failure was intermittent. In addition, the contact noticed an unusual popping sound. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed. The independent mechanic unofficially diagnosed the failure as faulty cables. The contact was advised to take the vehicle to the dealer for diagnostic testing. The dealer was made aware of the failure. The contact was advised to bring the vehicle in for diagnostic testing and provided the fee for the diagnostic test. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact was informed that the repair was not covered under warranty. The manufacturer was made aware of the failure, and a case was filed. The contact referenced an unknown recall which had a similar failure description; however, the VIN was not included in the recall. The contact was informed that the repair was not covered under a recall or special program. The failure mileage was approximately 40,000.