NHTSA Complaint #11532520 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11532520
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	December 18, 2022
Date Filed	July 16, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

In 2021, driver door popped and made grinding sounds when opening. Mechanism inside had broken. Door was replaced under warranty by the dealer, Boucher Ford. Fall 2022, same issue with the driver door. Also started noticing door wouldn't always close completely and intermittent problems with the electric window not remaining closed. Dealer would not help despite only one year since it had been replaced, told me to call Ford.

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