NHTSA Complaint #11532515 — 2020 RAM 2500 UNKNOWN OR OTHER

Complaint Details

ODI Number	11532515
Vehicle	2020 RAM 2500
Component	UNKNOWN OR OTHER
Date of Incident	July 6, 2023
Date Filed	July 15, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

Trailer brake controller issues. When you manually engage the trailer brakes it doesn’t produce enough voltage to the trailer to hold.dealer replace brake controller and module still the same issue. I unplugged the factory brake controller and installed a aftermarket brake controller and it will stop when manually engaged. I feel as if it’s a program issue. Any other vehicle I try on my travel trailer the brakes work. After reading ram truck forums it seems others man be having the same issue. I feel as it is some kind of software or the way the module is programmed only because if I bypass the factory controller with a aftermarket it works on on travel trailer

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