NHTSA Complaint #11532325 — 2011 KIA SORENTO

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11532325
Vehicle 2011 KIA SORENTO
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

BELOW ARE ALL OF THE CASE NUMBERS............BUT, STILL AFTER over FIVE (5) MONTHS............no FOLLOW-UP what so ever!!!!! https://ksupport.kiausa.com/ConsumerAffairs We have received your submission and your case number is 15331861. A representative will be notified and will follow up accordingly. sent feb. 15, 2023 4:57PM Kia Customer Care - Case#15331861 Your case number is ' 15339854 ' new message PLUS above sent 2/20/2023 Fri, May 12 at 4:27 PM your case number is 15519248. Wednesday, February 15, 2023 your case number is 15331861 Your case number is ' 15339854 ' new message PLUS above sent 2/20/2023 Thu, May 18 at 4:42 PM your case number is 15532767 Sat, May 27 at 8:53 PM your case number is 15553905 Fri, June 1, 2023 8:56 PM Your case number is ' 15565066 Thu, Jun 1 at 8:57 PM your case number is 15565066 Tue, Jun 13 at 4:40 PM our case number is 15593923. Sun, Jun 18 at 7:50 PM your case number is 15605783. Fri, Jun 23 at 1:42 PM your case number is 15621230. Wed, Jun 28 at 9:59 PM your case number is 15633181. A representative will be notified and will follow up accordingly.??????????? OH YEAH?? WHEN?? I have taken the 2011 Kia Sorento in for 2 recalls on the door locks. THEY WERE NEVER FIXED. Then I took the Kia in for the connecting rod bearing recall. AND, AT THAT TIME I TOLD "THEM" AGAIN THAT THE DOOR LATCH PROBLEMS was NEVER FIXED, and I would like to have it fixed. When I got the Kia back I was told that yes the door latch problem needed to be fixed. BUT THE CAR WAS OUT OF WARRANTY........... When is a RECALL NOT done because the warranty has ended?? DOOR LATCH TWO (2) RECALLS AND NEVER FIXED. WHEN WILL I GET IT FIXED at no charge AS IT IS A DEFECT!!!!!!

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