NHTSA Complaint #11531900 — 2023 HYUNDAI ELANTRA

On [XXX], I was driving to a hair appointment and was getting over to the far right lane. Traffic was stop and go and as I merged into the far right lane, the car flashed an “engine off” red light warning and had the words “put in N.” I quickly realized that the car had died on me. I tried to press on the gas to get over to the emergency lane, but the car would not accelerate. I tried to push the button to restart it, and it would not restart. I then tried to put it in neutral as I thought that’s what the N letter meant and still nothing happened. With the car dead, I steered the car into the emergency lane with my hazard lights on. I then pressed on the brakes, tried to put in neutral and finally put the car in park (I believe. I don’t really remember the order of events because I was panicking). I then pushed the button to start the car and it started up. I then drove in the slow lane the rest of the way until I got to my appointment, as I was worried the car would die out on me again on the fast lane and be killed. Our car has been at Stockton Hyundai since [XXX], and we still don’t have my car back. The car is in my husband’s name, [XXX]. They are claiming they can’t find anything wrong with it. There is a case number with corporate, but yet I can’t reach anybody there. I’ve talked to Tracy Hyundai, Stockton Hyundai, Corporate Hyundai, and still no car. What can I do to resolve this issue? We are paying on a car that is not in our possession. I leave messages at Stockton Hyundai, and nobody calls me back. I called Lauren at Corporate Hyundai and don’t have a callback from her. I called today and the recording says that she’s not available and then I’ll get transferred to a different agent and the phone just rings. So I called the main number at Corporate Hyundai again and they tell me they can’t give me a different agent. I have to call them again and again then, but still really no resolution and no car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)