NHTSA Complaint #11531791 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11531791
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	June 30, 2023
Date Filed	July 12, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

On May 30th my driver's side door hinge broke and arm fell inside the door, my Ford dealership ordered new door, due to not being able to make repairs, still waiting on 1st door, then on June 27th the passenger front door did the same exact thing, only this time door would not close, had to go to dealership while my wife had to hold door because it was open, we are both elderly and this is dangerous . I contacted Ford relations and because I am barely over the 36,000 miles they said they cannot repair either of the doors..please help..there needs to be a recall under this. I see alot of people filing complaints. Look under SSM50150, THIS IS AN ONGOING, very dangerous problem. Ford needs to be responsible!! It is a flaw in manufacturing , how this happened to both doors within a month of each other..please help.

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