NHTSA Complaint #11531742 — 2020 FORD ESCAPE

Last fall when I stopped at my in-laws and got out my drivers door made a popping sound and I proceeded to close it. When I came back out and got in and went to close it it sounded like a door out of the Addams family. Lot of creaking and grinding. Immediately called the Ford dealership and was told to bring it over first thing the next morning. After [XXX] looked at it he had guessed the spot welds had left go in the door. When he shown the flashlight in the door he said oh no I'm going to go get the body man. I think it has messed up your bracket also. [XXX] came out and immediately looked at it and said oh yeah the spot welds have popped and said it was messing up the bracket. [XXX] said I don't want it to leave we're going to take it right around to the body shop to get it fixed and he would see what he could do with Ford on the repair. We crawled back in the car to drive around the building to the body shop. [XXX] parked outside the door got out and went to shut the door and the bracket completely left go at that point and would not shut. They had to hang on to the door to keep it closed enough to get it in the building since it would not latch. That door was closed three times after the initial pop and then would not latch. That would have been a safety issue if I had been away from home and not at the dealership at the time of failure. Ford took care of the bulk of the bill but it still cost me $520.14 out of pocket for shoddy workmanship on Ford's part. Curious to know if the other three doors are going to have the same issue at some point in time! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).