NHTSA Complaint #11531642 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11531642
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	July 8, 2023
Date Filed	July 11, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

A week and a half ago, as I opened my driver's side door on my 2020 Ford Escape, i heard a clunking and popping sound. As I examined closer, I noticed that the door hinge limiter was rattling and the hinge pin was moving, along with the sound. I took it to my nearest Ford dealer to get it investigated (Academy Ford, Laurel MD) and they determined that indeed, the welds for the door hinge had broken, ad that the broken part was bumping up against the window regulator, thus the sounds. There was a TSB for this from Ford, covering the same thing, for commercial trucks, but they had also seen this start to happen on Ford Escapes as well. Because I'm still under bumper-to-bumper warranty, my door will be replaced for free, but this car only has 18K miles on it, and it shouldn't be happening at all.

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