NHTSA Complaint #11531468 — 2021 TESLA MODEL Y

Yesterday morning I opened the car and put my dogs in the back seat. I closed the door. I then tried to open the driver’s door but the car became unresponsive. I tried to release the charging cable connected to my home charger. The car did not respond via bluetooth or mobile or access card key. The car was completely dead with my dogs inside. I live in Palm Springs. It was 90 degrees and sunny outside. I called Tesla roadside. Towing was dispatched. Eventually the passenger doors opened and I got the dogs out. My car was towed away. Dead. Nobody at Tesla seems to see how dangerous this situation was. It could have been a baby locked inside the car. Tesla has no culture or attitude of taking this seriously or seeing this as a potentially life threatening issue. It’s shocking to me how everyone I spoke with at Tesla saw this as just another glitch or customer trouble ticket. The severity of this issue was completely lost on every Tesla employee I encountered. Tesla must be held accountable. According to the tow truck driver this happens frequently. People are often stranded in extreme heat due to this 12v battery failure. This issue MUST be investigated and Tesla should be forced to respond.