NHTSA Complaint #11531359 — 2018 NISSAN ROGUE

When using the voice control on the steering wheel of my 2018 Rogue in June 2023, the sound of my voice was not picked up by the microphone. I went online to look for recalls or repair information, and found a Reddit thread with many 2018 Rogue owners complaining of the same issue. I took the vehicle to the dealership. The dealership replicated the issue and found the Telematics Control Unit was not working. The technician also stated he has seen several of these stating, "Not a huge number, but quite a few." Since this is just one dealership, coupled with the online discussions, I believe this is a widespread problem that Nissan is aware of and has not voluntarily recalled. SAFETY: Many states have hands-free laws and the malfunctioning Telematics Control Unit does not allow the hands-free safety feature to work. Nissan is also asking $817 to rectify the issue, which could be cost prohibitive for some owners, causing them to forego the safety repair.