NHTSA Complaint #11531101 — 2016 HYUNDAI SONATA

Hello, I am writing in reference to my 2016 Hyundai Sonata that was taken to McDonough, Ga Hyundai on March 29-31st for recalls. We purchased the used vehicle in November 2022 with a 3 month warranty. We took the perfectly running car to the dealership to get 2 recalls done and was expecting to receive our car back in the condition that was given to them with the upgrades the following day. However, the next morning we received a call stating that when they took the car out to test it out knocking sounds were heard. The service man stated that the noise was probably the engine getting ready to blow. This was a completely surprise because first, when we took the car in there was no evidence of a blown engine. Next, what do you mean about to blow? These were the direct questions I asked. He informed us that there was a class action suit in reference to these engines and ours would fall into that. He stated to leave our car there because it happened there. We later received a call stating that they needed to file a claim with the Main office and get back with us. We were were provided 2 loaners after 3 weeks of waiting. However, we get a call today stating our car is ready for pick up. Once we get there we were informed that they have been waiting to hear back something and no response from cooperate. We were told the car is drivable and the knocking sound is faint. We were also advised to drive it and let the engine blow and then bring it back. Within 30 minutes the car shuts down without warning and we were stuck on the side if the street. There is several problems with this! One being our safety and safety of others. The next being the dealership knew something was wrong and told us to just leave. Lastly, whatever happened, happened on their watch because they called and told us. Now they are saying the claim was denied because the recall wasn’t done prior. They also put in the system that the recall was done June 30, not March 30